Help

Hi there! Below are some of the most frequently asked questions and their answers. If you do not find your question listed, please feel free to chat with us. You can find the chat box on the bottom right corner of your screen. Otherwise you can also send us an email at support@booknbloom.com! The Book'n'Bloom team will be happy to help you!

FAQ

1. Do I need Internet in my shop?

1. Do I need Internet in my shop?

Yes, you need to have access to Internet.

2. How do I get started?

2. How do I get started?

All you need is a Facebook page. Click on "Get 60 days for free" and sign up with your E-mail or Facebook account. Creating a Facebook page is free. See here how to create one. If you are using a Facebook Profile for your business, you can easily turn it into a Facebook page without losing friends (they will be added as people who like your Page) by following these steps.

3. Can I subscribe for a Facebook business page creation service?

3. Can I subscribe for a Facebook business page creation service?

We do not offer this service but a lot of companies do. However, it is free and you can easily do it yourself.

4. Is Book'n'Bloom suitable for all kind of businesses?

4. Is Book'n'Bloom suitable for all kind of businesses?

You can use Book’n’Bloom if you are a Nail Artist, Personal Trainer, Hairdresser or ANY other appointment-based business.

5. Do I need advanced computer skills to start using the app?

5. Do I need advanced computer skills to start using the app?

No, definitely no! That's why we developed Book’n’Bloom the way we have (easy to use and set-up). We know that professionals are busy and focused on their business.

6. Why should I choose Facebook?

6. Why should I choose Facebook?

The potential reach of a Facebook page is huge, as half of its users log in every day. Facebook studies show that people interact with their favourite brands on Facebook more than on any other social network. Moreover, they are more likely to recommend a brand after becoming a fan of it on Facebook, and are more likely to purchase a product after becoming a fan. In addition, anyone outside Facebook can also see your Facebook page because search engines index it.

7. Do other businesses use Book’n’Bloom?

7. Do other businesses use Book’n’Bloom?

Book’n’Bloom is continuously expanding and already has customers in Greece, Cyprus, Spain, and Colombia, among others.

8. Will I be able to include other bookings? What happens if some customers don't have a Facebook profile?

8. Will I be able to include other bookings? What happens if some customers don't have a Facebook profile?

You can create a profile for these customers based on their email addresses and include their appointments in the agenda. However, it is always better to advise your customers to log in with their Facebook profile since this gives them more opportunities to share their bookings at your shop with their friends and earn reward points.

9. Can a client see my other bookings?

9. Can a client see my other bookings?

No. Clients can only see that you are not available. In addition, you will be able to modify your schedule and block hours in an easy way.

10. Will Book’n’Bloom share my data with third parties?

10. Will Book’n’Bloom share my data with third parties?

No, all your data are private and safe. Nobody except you and the administrators you set can access your business data.

11. How many employees can I have in the system?

11. How many employees can I have in the system?

We recommend a maximum of 5 employees.

12. Will I get spam bookings?

12. Will I get spam bookings?

You can block any user and he/she will not be able to access your schedule again. To prevent spamming, we make sure that the system asks for a mobile phone number when someone is booking for the first time. Your business will always be under your control.

13. How much does it cost to get started?

13. How much does it cost to get started?

You can see our prices here and sign up for a 60-day free period with no commitment.

14.Can I get a discount if I sign up for a fixed period of time, i.e. 12 months?

14.Can I get a discount if I sign up for a fixed period of time, i.e. 12 months?

No. We know that cash-flow is as important to you as it is for us. We charge your credit card on a monthly basis and you are free to leave at any time, if you no longer wish to use Book’n’Bloom.

15. Is the cost of SMS reminders included in the subscription fee?

15. Is the cost of SMS reminders included in the subscription fee?

No, it is not. We will charge your credit card based on the amount of SMS sent the previous month.

Book'n'Bloom Spain

c/ López de Hoyos, 15
28006 Madrid, España
+34 910 566 650

Book'n'Bloom Cyprus

Elenion Building 5th floor
Th. Dervis Street 5
CY1066, Nicosia
Cyprus
+357 25 030089

Contact us
Book'n'Bloom UK

International House,
C/o Rainmaking Loft
1 St Katharine's Way
E1W 1UN, London
United Kingdom
+44 (0) 203 514 7108

Book'n'Bloom Greece

Ermou 18A
54624, Thessaloniki
Greece 
+30 2111 983 747